Shinhan Bank Weighs Hiring Outside AI Mentors to Train Staff

Shinhan Bank is moving to strengthen employees’ digital skills as it continues recruiting outside information technology talent, judging that external hires alone cannot keep pace with the fast-changing financial environment.

According to the financial industry on Monday, the bank is reviewing plans to bring in full-time professors for artificial intelligence transformation, or AX, and technical mentors from outside organizations, including the Financial Supervisory Service.

The AX professors and technical mentors would teach internal staff AI theory and hands-on skills. Training would also cover use cases for large language model-based AI agents and generative AI. With competition among banks intensifying over digital transformation and AX, Shinhan Bank is seeking to build expertise by developing its own workforce rather than relying only on outside recruitment.

Shinhan Financial Group created an AX and digital division in the second half of last year, placing units such as an AX Promotion Center, a digital strategy team, a digital market-sensing unit and an information security team under it, declaring a push for digital innovation. As anti-money laundering, or AML, has become more important during digital transformation, the move is also seen as an effort to bring regulatory expertise into staff training through hires from financial authorities.

“Bankers have limits in IT expertise, and outside digital hires often have weaker capabilities than in the past, so it can be more advantageous to build internal employees’ expertise,” a financial industry official said.

The bank has also been active in recruiting outside executives. Shin Young Pil, appointed last year as head of the tech innovation unit, is an IT-focused expert who has worked at Samsung Electronics and NCSoft. Lee Guk Hee, who oversees the tech innovation group, joined Shinhan Bank after working at KT Cloud, Amazon and Microsoft. Jin Young Gyu, head of the customer experience innovation center, and Jeon Seong Ik, head of the customer platform division, are also from Samsung Electronics.

Similar hiring trends are spreading across the banking sector. Lee Kyung Jong, head of KB Financial Group’s Financial AI 2 Center, is an external hire who previously led NCSoft’s AI center. Woori Financial Group appointed Choi Yong Min, who led Mirae Asset Management’s AI solutions division, as head of its holding company’s AI strategy center, and this year named Jung Eui Cheol, from Samsung Electronics’ MX business division, as head of Woori Bank’s digital sales group, with the rank of deputy bank president.