Jin Air said Tuesday it is expanding the deadlines for buying and refunding ancillary services to improve customer convenience.
Under the changes, effective Tuesday, customers can buy or request refunds for key services — including advance seat selection, excess baggage and fast baggage retrieval — up to four hours before departure, extended from the previous 24-hour cutoff.
The airline also adjusted the deadline for preordered in-flight meals and meal-pack products to 48 hours before departure, from 72 hours, to give customers more flexibility.
Jin Air said it also improved website usability by adding estimated flight-time information by route and updating the user interface so customers can more easily compare bundle-discount rates with individual purchases.
To mark the expanded service, Jin Air will offer two discount coupons through its website and mobile app through March 10. Customers can download a 5,000-won coupon for excess baggage and a 2,000-won coupon for preordered meals and use them for travel between Feb. 25 and March 28.
A Jin Air official said the changes follow the start of a codeshare with Air Busan and are intended to further improve customer convenience ahead of integration. The official said the airline will continue to review customer experience and pursue customer-focused service improvements.
* This article has been translated by AI.
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