Toss Bank Launches E-Braille Service for Visually Impaired Customers

[Photo provided by Toss Bank]

Toss Bank said on the 20th it will introduce an e-braille service, the first by a South Korean internet-only bank, to improve access to financial information for customers who are visually impaired. The service will initially apply to frequently issued bankbook copies and will later expand to a broader range of financial and certification documents.

The e-braille service automatically converts financial documents issued on mobile devices into braille files. Customers can review the contents on their own using assistive devices such as braille information terminals, without needing help from others. The bank said the feature is designed to make numbers, account details, tables and other information clearer than audio guidance alone.

Toss Bank said it developed its own e-braille conversion logic and solution for the rollout, focusing on improving accessibility across the full process of using its services. It also improved the screen-reader user experience throughout the bankbook-copy issuance process to make the service easier to use for visually impaired customers.

The service is available in the Toss Bank app through the menu for issuing a bankbook copy (account-opening confirmation). The bank said it will review real-world usability and reflect customer feedback as it works to strengthen accessibility for more financial and certification documents.

A Toss Bank official said, "It is meaningful to be able to introduce a service that improves financial access for visually impaired customers to mark the Day of Persons with Disabilities," adding, "We will continue to strengthen accessibility so that anyone can use financial services without discrimination, without missing even small customer feedback."

* This article has been translated by AI.

Lee Seongjin leesj@ajunews.com