LG Uplus said April 23 that the number of USIM updates and replacements provided to all customers has surpassed 1 million.
The company has been rolling out USIM updates and free replacements in phases since April 13. From April 13 to 22, it recorded 427,385 USIM updates and 581,094 USIM replacements, for a total of 1,008,479 cases. The cumulative replacement rate stood at 5.9%.
LG Uplus said it has combined online guidance through text messages and its U+one app, a reservation-based system and on-site support to reduce customer inconvenience.
It is also expanding a “visiting service” for customers who have difficulty going to stores. On-site support is being provided at senior welfare centers in urban areas including Seoul’s Jung and Dobong districts, Busan and Pyeongtaek in Gyeonggi Province. The company said it visited the Boeun County Senior and Disabled Welfare Center in North Chungcheong Province on April 21 and the Nowon Center for the Blind in Seoul on April 22 to help with USIM replacements.
LG Uplus said customers eligible for a USIM update can complete the process online, while those who need a replacement can receive service at stores after making a reservation.
“We will continue to provide responsible support through online guidance, stores and visiting services so customers can take the necessary steps without inconvenience,” said Lee Jae-won, vice president and head of LG Uplus’ consumer division.
* This article has been translated by AI.
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