The committee will advise on issues that could infringe on consumer rights and on insurance dispute matters, bringing an independent perspective to cases the company might otherwise judge internally. Hanwha Life said it will use third-party, objective views to bolster fairness.
The company said the panel is designed to go beyond case-by-case advice by reinforcing prevention-focused management in its consumer protection framework. It plans to identify potential causes of disputes consumers face in advance and link findings to institutional improvements to make protections more effective.
Hanwha Life appointed five experts in insurance, consumer issues and law. Yoo Ju-sun, president of the Korea Management and Law Association, will serve as chair. Members include Ok Kyung-young, a professor of consumer economics at Sookmyung Women’s University; Jung Hye-ryeon, an associate professor in the Department of Law at the Korean National Police University; Bae Jin-cheol, an adviser at law firm KL Partners; and Han Chang-hoon, a partner attorney at law firm Yulchon.
The committee will meet regularly once a quarter and select agenda items based on complaint and dispute data. Hanwha Life said it will initially focus on major complaint types, then move step by step toward reviewing structural causes and improving systems.
“Based on objective and professional perspectives, we will closely identify improvement tasks that emerge in insurance practice and do our best to ensure they lead to service improvements customers can feel,” Yoo said.
* This article has been translated by AI.
Copyright ⓒ Aju Press All rights reserved.