HD Hyundai Oil Bank Recognized as Top Call Center for 18th Consecutive Year

HD Hyundai Oil Bank employees hold a plaque commemorating their selection as a top call center while conducting a meeting to improve consultation quality. [Photo=HD Hyundai Oil Bank]

HD Hyundai Oil Bank has been recognized as one of South Korea's top call centers for the 18th consecutive year. The company attributes this achievement to its integrated '3-3-3' service model, which ensures that customer calls are answered within three seconds, consultations are completed within three minutes, and follow-up inquiries are addressed within 30 minutes.

On May 29, HD Hyundai Oil Bank announced that it has been selected as a top call center and a 'Customer Delight Call Center' in the 2026 Korean Service Quality Index (KSQI) assessment conducted by the Korea Management Association Consulting (KMAC). This marks the 18th consecutive year for the top call center award and the fifth consecutive year for the customer delight recognition, underscoring the company's exceptional customer service capabilities.

The KSQI is a service quality evaluation metric developed by KMAC that comprehensively measures the level of service perceived by customers. This year, the assessment covered 346 companies across 50 different industries.

Selection as a top call center is based on 17 evaluation criteria, including call reception conditions, consultation attitudes, and task handling. HD Hyundai Oil Bank was recognized for its rapid and accurate consultation capabilities and systematic customer response processes.

The 'Customer Delight Call Center' category identifies companies that excel in empathy and genuine communication during customer service interactions. HD Hyundai Oil Bank received high marks for its empathy-based consultation quality and customer-centric response capabilities.

Operating under the philosophy that 'the customer's time is the most valuable asset,' HD Hyundai Oil Bank's customer center aims for a one-stop integrated consultation service with goals of answering calls within three seconds, completing consultations within three minutes, and providing follow-up responses within 30 minutes. The company also offers various welfare programs, including open promotion opportunities and one-day classes, to improve the working environment and stress management for its consultants.

A representative from HD Hyundai Oil Bank stated, "The customer center is a key communication channel between the company and its customers, and this recognition is particularly meaningful as it acknowledges our empathetic responses and genuine communication. We will continue to focus on developing our consultants' skills and enhancing service quality."

* This article has been translated by AI.

Lee nakyeong nakk@ajunews.com