On June 8, ITCEN Group announced the company-wide implementation of its advanced AI assistant, 'CENI 3.0'. This initiative aims to drive productivity innovation based on Agentic AI, moving beyond generative AI capabilities.
According to ITCEN Group, an analysis of internal operational data revealed that the introduction of CENI 3.0 has improved administrative and operational efficiency by over 30%.
'CENI' is designed as a solution focused on practical work support, featuring a lineup of 25 industry-specific AI agents covering areas such as human resources, administration, finance, legal, and market analysis. It operates seamlessly in conjunction with the company's collaboration portal and the M365 platform.
Since the rollout of CENI 3.0, the company has reported a reduction in resources spent on repetitive tasks. The time required for scheduling meetings and drafting emails has decreased from an average of 10 minutes to just 1 minute, thanks to its multi-dimensional scheduling capabilities. Administrative processing times for vacation requests and documentation through the interactive HR agent have also been cut from 15 minutes to 1 minute, streamlining the process.
Additionally, the automatic generation and summarization of meeting minutes using speech-to-text technology has significantly reduced the time from 60 minutes to just 5 minutes. Legal review tasks, such as analyzing problematic clauses and risks in contracts, have seen average processing times drop from 45 minutes to 7 minutes, enhancing risk management efficiency. Furthermore, the system effectively internalizes corporate knowledge assets through real-time external web searches for global market trends and knowledge retrieval based on retrieval-augmented generation (RAG) technology.
CENI 3.0 is built on the technology of 'AgentGo 2026', a multi-AI agent management platform introduced by ITCEN Group in January. A key module of AgentGo, 'AgentGo Guard', features an advanced monitoring system that allows AI to oversee AI in real-time. This system prioritizes corporate security policies, blocking external hacking attempts and malicious inquiries while transparently presenting the rationale behind AI responses, thereby reducing the risks associated with hallucinations often criticized in generative AI and fostering a trustworthy business environment.
Moreover, the integration of 'AgentGo Coder', a natural language-based AI coding tool, automates simple and repetitive coding tasks such as API setup, environment configuration, and CRUD patterns. This maximizes the productivity of professional developers and provides a flexible environment where employees without coding knowledge can easily develop desired functionalities using natural language commands.
ITCEN Group is currently applying AgentGo Coder to internal automation projects to demonstrate productivity improvements. Based on its proprietary AI transformation methodology, 'ITCEN AI-DLC', the company plans to gradually apply this technology to external projects as it moves toward commercialization.
With the company-wide implementation of CENI 3.0, ITCEN Group aims to enhance its 'AI Native' capabilities, focusing on transforming not just technology application but also the way the company operates and its culture. By creating an environment where all employees can freely utilize AI agents and develop necessary functionalities, the group plans to accelerate its AX (AI transformation) efforts.
Additionally, ITCEN Group has introduced a 'Group Integrated Sales' system to foster organic connections among its subsidiaries. This initiative has established an integrated response infrastructure that combines the specialized capabilities of each corporation, including cloud services (ITCEN Cloud), data platforms (C Platform), and infrastructure architecture (ITCEN CTS).
Kang Gi-sik, head of the AI Innovation Center at ITCEN Group, stated, "The company-wide implementation of CENI 3.0 aims not only to enhance work speed but also to create an environment where employees can focus on strategic core tasks by alleviating the burden of repetitive administrative work. Through efficiency and optimized resource management via AI, we aim to build long-term brand assets and solidify our leadership in the IT service market based on AX (AI transformation) and advanced technological capabilities."
* This article has been translated by AI.
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