LG Uplus Partners with Blumn AI to Support SMEs in AI Customer Service Transition

LG Uplus has signed a strategic memorandum of understanding with Blumn AI to help small and medium-sized enterprises easily and efficiently implement AI technology in their customer service centers. The photo shows Kwon Yong-hyun, head of the Enterprise Division, and Park Jin-young, co-CEO of Blumn AI, posing for a commemorative photo during the signing ceremony held on the 23rd. [Photo=LG Uplus]

LG Uplus announced it has signed a strategic memorandum of understanding with Blumn AI to assist small and medium-sized enterprises (SMEs) in easily and efficiently integrating artificial intelligence (AI) technology into their customer service centers.

The agreement was finalized on June 23, with Kwon Yong-hyun, vice president and head of LG Uplus's Enterprise Division, and Park Jin-young, co-CEO of Blumn AI, in attendance.

Blumn AI offers a range of services, including 'Happy Talk,' 'Call Bridge,' 'Luna M Kakao Notification Talk,' and 'Smart Message Plus,' to approximately 40,000 SME clients. Through this collaboration, LG Uplus plans to incorporate AI technologies such as speech recognition (STT), large language models (LLM), and text-to-speech (TTS) into Blumn AI's key services, enabling corporate clients to manage customer interactions and marketing without needing separate system setups.

The partnership aims to reduce the initial setup burden for SME clients and facilitate easier access to AI contact center (AICC) services. AICC refers to next-generation customer service centers that automate and enhance customer interactions using AI technology.

Additionally, the collaboration will expand in customer management. Specifically, LG Uplus will integrate its next-generation messaging service (RCS) with Blumn AI's Smart Message Plus, allowing corporate clients to communicate effectively with customers across various channels.

LG Uplus plans to implement enhanced security and stable service operations based on its Sovereign Cloud. In the future, the company intends to introduce generative AI technologies, such as LG AI Research's 'EXAONE,' and further develop customized AI services based on its enterprise AI platform, 'ixi Enterprise,' to strengthen service competitiveness.

Kwon stated, "We will continue to expand AI-based customer communication services across various industries."

Park added, "Through this collaboration, we will strive to enable more SMEs to easily and efficiently utilize AI customer center services."

* This article has been translated by AI.

Na Seon Hye hisunny20@ajunews.com