Samsung Electronics Service has been recognized as the top provider in the electronics repair sector in the National Customer Satisfaction Index (NCSI) survey, continuing its streak of excellence in major service quality evaluations.
Beginning in February, when it was named the most respected company in the service center category, Samsung Electronics Service also won the top award in the home appliance repair category at the National Service Awards in June.
On July 2, the company secured first place in three categories—home appliances, mobile phones, and computers—at the Korean Service Quality Index. Today, it was announced that Samsung Electronics Service again ranked first in the electronics repair sector in the NCSI survey.
The NCSI, managed by the Korea Productivity Center, measures customer satisfaction based on actual service experiences and announces the top performers in each category.
Samsung Electronics Service has maintained its first-place ranking in the electronics repair sector since the category was established in 2024.
This year, the company received top ratings for service satisfaction and service expectations.
To enhance service quality, Samsung Electronics Service is continuously innovating to improve the technical skills of its engineers.
Since 1986, the company has held the industry's first Service Technology Competition and has been nurturing outstanding talent committed to customer satisfaction through its 'CS Master' program since 2019.
The company's engineer qualification evaluation system has received certification from the Korea Industrial Manpower Corporation under the Ministry of Employment and Labor as a 'government-recognized corporate qualification system' due to its systematic and professional operation.
Engineers who demonstrate exceptional technical skills through this evaluation are designated as 'Technical Masters,' with only 34 individuals, or 0.3% of the nationwide workforce, holding this qualification.
Recently, Samsung Electronics Service has also implemented an AI-based smart diagnostic program, the HASS system, to diagnose the condition of home appliances more accurately and quickly.
Leveraging its unique technical capabilities, Samsung Electronics Service actively engages in community service, including free inspections of appliances for non-profit welfare facilities.
Kim Young-ho, CEO of Samsung Electronics Service, expressed gratitude to customers for their support in achieving the top ranking in the NCSI for electronics repair, stating, "We sincerely thank our customers for selecting us as the number one in national customer satisfaction. We will continue to innovate for customer satisfaction in the future."
* This article has been translated by AI.
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