KB Capital is accelerating its artificial intelligence (AI)-based business innovation in line with KB Financial Group's 'AI Strategy and Roadmap (KB with AI).' The company aims to enhance productivity and customer service competitiveness through the discovery of AI agents focused on real-world applications and the expansion of an AI-utilization culture within the organization.
Starting this month, KB Capital announced the formation of an 'AI Agent Development Task Force' to promote the discovery of AI agents centered on practical applications and drive business innovation. The company plans to operate an internal 'AI Crew' system to systematically cultivate talent and spread the culture of AI utilization. The goal is to introduce a total of 10 AI agents by the end of this year.
KB Capital is currently applying AI across various fields, including customer-facing operations. It has developed AI agents for succession consultations, customer history summaries, maturity consultation history summaries, and exception review support, which are actively utilized in its operations.
In particular, the 'Succession Consultation' AI agent, which supports rental and lease succession consultations, is reported to be operating stably with a high utilization rate among internal staff and consultants.
A representative from KB Capital stated, 'We are establishing a comprehensive AI utilization system to enhance productivity and the quality of customer service. We will continue to expand AI agents and drive digital innovation to provide more convenient and differentiated financial services to our customers.'
* This article has been translated by AI.
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