HP has introduced a next-generation workplace solution that uses artificial intelligence (AI) to predict IT failures and security threats for businesses. The company showcased a real-world application of this technology, currently utilized by the renowned Spanish football club Real Madrid, as part of its strategy to penetrate the AI-driven workplace market.
At the 'HP Future of Work Summit' held on July 15 in Seoul, HP Korea CEO Gang Yong-nam stated, "The future of work that HP envisions is an environment where AI supports people to work more productively. This change is not a distant future; it will become a reality within the next year."
The highlight of the event was the debut of the 'HP Workforce Experience Platform (WXP).' This platform integrates management of IT assets such as PCs, workstations, and printers, regardless of operating system or manufacturer. AI analyzes system status, network conditions, security programs, and application usage to score potential failure risks and alert administrators before issues arise.
Unlike traditional methods that respond to failures after they occur, the core of this technology is its proactive approach, analyzing anomalies to take preemptive action. It also automatically recommends scripts needed for problem resolution and can apply BIOS and driver updates according to policy. HP claims that it can help reduce IT operational costs by analyzing AI application usage and license utilization.
HP reported that Real Madrid uses WXP to manage numerous devices in real-time across its stadium, training facilities, and headquarters. This unified platform allows the club to predict failures and minimize disruptions in the IT environments used by players, analysts, media production teams, and operational staff.
Real Madrid's Chief Information Officer (CIO) Enrique Uriel remarked, "The weakest link in cybersecurity is ultimately the human factor. We have established an environment where employees can work safely by implementing HP's security portfolio."
The club employs HP Wolf Security to block malware and hacking attempts, utilizes 'HP Protect and Trace' to remotely delete data from lost laptops, implements 'HP Sure View' to prevent screen snooping, and uses 'HP Secure Print' to ensure documents are printed only after user authentication.
Both companies also unveiled an AI-based collaboration environment. HP introduced its on-device AI platform 'HP IQ,' which processes document summaries, meeting notes, and Q&A directly on PCs. The AI meeting solution 'Poly' enhances collaboration productivity with features like speaker tracking, noise cancellation, and real-time translation.
CEO Gang emphasized, "AI is becoming the most powerful tool for enhancing individual productivity. Companies must create work environments that allow employees to freely utilize AI while maintaining security."
CIO Uriel added, "We operate a dedicated organization to manage employee experience in collaboration with HP. Through WXP, we continuously analyze the performance of employees' PCs and proactively replace or enhance performance before issues arise. Good security should not hinder employees' work but rather enhance safety and productivity."
* This article has been translated by AI.
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