KB Financial Group is partnering with Google Cloud to enhance operational efficiency and customer service through artificial intelligence (AI).
On July 28, KB Financial announced a strategic collaboration with Google Cloud. The two companies plan to expand their cooperation in areas such as AI-driven operational innovation, improving customer financial experiences, data-driven decision-making, and building an AI financial platform.
KB Financial has developed a data analysis AI agent called 'KB Davis' using Google's generative AI model, Gemini. This service allows employees to ask questions in everyday language and receive analyses based on internal regulations, operational manuals, and product and market data.
In the customer service sector, KB Financial will introduce an interactive AI agent named 'KB Star Byeoli.' This agent can understand voice, text, and images to provide product comparisons and personalized portfolio guidance.
KB Financial plans to enhance Byeoli into a finance-specialized AI platform by adding real-time translation in over 70 languages, along with features for financial, economic, and lifestyle information.
A representative from KB Financial stated, "We aim to apply global AI technology to the financial field to improve operational efficiency and customer convenience."
On July 28, KB Financial announced a strategic collaboration with Google Cloud. The two companies plan to expand their cooperation in areas such as AI-driven operational innovation, improving customer financial experiences, data-driven decision-making, and building an AI financial platform.
KB Financial has developed a data analysis AI agent called 'KB Davis' using Google's generative AI model, Gemini. This service allows employees to ask questions in everyday language and receive analyses based on internal regulations, operational manuals, and product and market data.
In the customer service sector, KB Financial will introduce an interactive AI agent named 'KB Star Byeoli.' This agent can understand voice, text, and images to provide product comparisons and personalized portfolio guidance.
KB Financial plans to enhance Byeoli into a finance-specialized AI platform by adding real-time translation in over 70 languages, along with features for financial, economic, and lifestyle information.
A representative from KB Financial stated, "We aim to apply global AI technology to the financial field to improve operational efficiency and customer convenience."
* This article has been translated by AI.
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