Vroong announced on July 28 that the introduction of its next-generation artificial intelligence (AI) dispatch system, 'Vroong Plus,' has significantly reduced the time delivery riders spend traveling to stores.
Vroong Plus analyzes various factors, including the order location, the real-time position of riders, estimated travel times, and regional order flows, to automatically assign the optimal rider using AI.
Analysis of data from 17 regions where Vroong Plus was implemented in the first half of this year revealed that the average travel time from dispatch to a rider's arrival at the store decreased from 12.7 minutes to 9.2 minutes, a reduction of nearly 30% (3.5 minutes).
Data analysis showed a strong negative correlation (r=-0.85) between shorter travel times after dispatch and higher delivery quality (SLA). In specific regions, the SLA in Wonmi, Bucheon, increased by 10.0 percentage points after the introduction of AI dispatch. This was followed by Daegu's Dalseo (9.7 percentage points), Seoul's Jungnang (9.4 percentage points), and Seoul's Seongbuk (8.5 percentage points).
The company explained that the speed at which the optimal rider is found is a key factor influencing delivery quality. Vroong plans to enhance its AI dispatch system further to achieve even higher delivery quality.
A Vroong representative stated, "Based on operational data, we plan to further enhance the AI dispatch system in the second half of this year in the regions scheduled for expansion. This will improve the operational efficiency of riders and provide our clients with more stable delivery quality."
* This article has been translated by AI.
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