Anyang Sam Hospital, part of the Hyosan Medical Foundation, has received a top rating in the fifth national patient experience evaluation conducted by the Health Insurance Review and Assessment Service.
According to the hospital on August 14, this evaluation comprehensively assessed the medical services experienced by hospitalized patients, including communication with medical staff, explanations of treatment processes, patient participation, nursing services, hospital environment, and patient safety.
Notably, this fifth evaluation introduced a grading system to make it easier to understand the results for each medical institution.
The evaluation was conducted from August to December 2025, involving 376 general hospitals nationwide, with mobile surveys administered to hospitalized patients aged 19 and older within eight weeks of discharge.
Anyang Sam Hospital achieved a comprehensive score of 90.36, earning a first-grade rating.
This score is 6.47 points higher than the average of 83.89 for all participating institutions and 7.51 points higher than the average of 82.85 for general hospitals.
The hospital received high marks across various categories, scoring 92.52 in nursing, 91.78 in patient safety and hospital environment, and 91.67 in overall evaluation.
To create a patient-centered care environment, Anyang Sam Hospital has implemented training for medical staff on listening and empathetic communication, enhanced explanations of medication and treatment processes, and worked to establish a safe and comfortable hospital environment.
This result highlights the importance of not only the quality of care provided by medical institutions but also the actual experiences and communication patients encounter in hospitals as key evaluation criteria for medical services.
The news of the first-grade rating is expected to be met with positive reactions from the community.
Patients and caregivers who prioritize not only medical capabilities but also the quality of explanations, responses, nursing services, and safe environments when choosing a hospital may find this evaluation result to be a valuable reference.
A local resident stated, "In times of illness, how well medical staff explain treatment methods and how attentively they listen to patients' concerns are crucial. I find it noteworthy that the hospital received such a high rating based on direct patient experiences."
Kwon Deok-joo, the hospital director, remarked, "Receiving a first-grade rating in the patient experience evaluation is a testament to the efforts of all staff to provide patient-centered medical services. We will continue to listen to patients' voices and work to improve any discomfort experienced during treatment to become a more trusted hospital."
Meanwhile, Anyang Sam Hospital plans to continuously incorporate feedback from patients and caregivers into improving medical services and to create an environment where patients can receive care with peace of mind.
* This article has been translated by AI.
Copyright ⓒ Aju Press All rights reserved.