Hyundai Marine & Fire Insurance announced the establishment of a 'Consumer Protection Charter' focused on consumer-centered business principles on August 19.
This charter builds on the 'Customer Satisfaction Charter' first declared by Hyundai in 1996, reflecting the evolving financial landscape and increased consumer protection demands following the implementation of the Financial Consumer Protection Act.
The charter prioritizes consumer rights protection and customer satisfaction, committing to fair and prompt service, respect for customers, and the provision of optimal services.
To enhance the charter's effectiveness, Hyundai has established five core principles: consumer-centered, fair and prompt, respect and empathy, proactive prevention, and consumer information protection. Employees are expected to use these principles as criteria in all business processes.
The Consumer Protection Charter reflects the core values of Hyundai's corporate value system, 'Hi-Value,' and was established following a decision by the internal control committee for financial consumer protection. During the management strategy seminar held on July 24, the charter was proclaimed by the CEO and all executives and department heads.
A Hyundai representative stated, “We will continue to promote follow-up activities such as establishing work guidelines and improving systems to ensure that the Consumer Protection Charter is effectively integrated into all employee operations.”
* This article has been translated by AI.
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