BMW Group Korea announced a special customer care program on August 21 to assist customers whose vehicles were damaged by flooding due to heavy rainfall.
The program will be available at official BMW and MINI service centers nationwide until September 30. It aims to help customers who have suffered flood damage to recover quickly and alleviate their financial burden through appropriate measures.
Initially, the program offers free inspections for flood-damaged vehicles. If repairs are necessary and the costs exceed the insurance coverage limit, BMW will provide support for the excess amount based on relevant criteria.
Notably, the repair cost support program will be expanded to include all vehicle types, including commercial vehicles, to assist all affected customers.
Additionally, customers repairing flood-damaged vehicles under comprehensive insurance will receive support for their deductible, up to 500,000 won. Specific conditions can be confirmed through consultations at service centers.
To minimize customer inconvenience during the repair period, BMW Group Korea will also offer mobility services. This includes a loan vehicle service for up to 14 days while flood-damaged vehicles are being repaired.
Furthermore, a pickup and delivery service will be available, allowing customers to have their flood-damaged vehicles collected from their desired location and returned after repairs are completed.
Meanwhile, BMW and MINI customers whose vehicles are declared a total loss due to flooding and who purchase a new vehicle after completing insurance total loss processing and scrapping documentation by October 31, 2026, will be eligible for existing repurchase benefits along with a trade-in program.
* This article has been translated by AI.
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