Kakao is drawing attention as it announces plans to improve its KakaoTalk messaging service in response to user complaints and requests for enhancements.
On August 25, Kakao shared feedback from KakaoTalk users on its 'Kakao is Now' page, highlighting comments received over the past year. The company modified some expressions for privacy reasons before making the feedback public.
Notably, many users expressed dissatisfaction with the app's interface. Comments included, "There are too many tabs and it's confusing," "The chat rooms are becoming cluttered," and "The UI doesn't feel better than before." Users also requested options to hide birthday notifications for friends, with some asking to revert to a previous setting that allowed them to choose whether to see birthday alerts.
Regarding open chat features, users requested easier access to the list of open chat rooms they are participating in, as well as improvements to notification settings, scheduled messages, and backup functions. However, there were positive responses to features like message editing and deletion, as well as the ability to view multiple photos at once.
Kakao noted, "We are researching ways to create a better KakaoTalk based on the feedback received." The page concluded with a message stating, 'To be continued in October 2026,' indicating upcoming changes to the service.
Last September, Kakao updated KakaoTalk to include features such as chat room folders and message editing, and revamped the third tab to combine short-form content and open chat into a 'Now Tab.' The friends tab was also modified to allow users to view changes to friends' profiles and posts.
* This article has been translated by AI.
Copyright ⓒ Aju Press All rights reserved.