Mayor Han Dae-hee emphasized on the 31st that "citizen reports of daily inconveniences and policy ideas are the starting point for a better Gunpo."
On this day, Mayor Han announced that to enhance communication with citizens and accelerate citizen-centered administration, a 'Mayor SNS' will be launched on the city’s website starting September 1.
The establishment of the 'Mayor SNS' aims to expand online communication channels, allowing citizens to conveniently report daily inconveniences and provide feedback on city policies and suggestions.
Mayor Han has consistently highlighted the importance of citizen-centered communication, focusing on listening to everything from minor inconveniences to policy ideas, making the new Mayor SNS a promising avenue for bridging the gap between citizens and administration.
Opinions shared through the Mayor SNS will be immediately shared with relevant departments and processed swiftly, including on-site verification as needed.
Moreover, the city plans to strengthen collaboration among departments and feedback on the outcomes to ensure that citizen suggestions lead to actual administrative changes, rather than merely collecting opinions.
However, the reception channels will vary depending on the nature of the inquiries.
For citizens who find it difficult to use online devices or need simple inquiries, such as information on city policies or events, the Gunpo City Call Center is available.
The call center operates from 8:30 AM to 6:30 PM on weekdays.
Legal inquiries or those involving personal information should still be submitted through the existing National Complaint Center.
Mayor Han plans to use the new Mayor SNS to hear citizens' voices more closely and connect them to on-site administration and policy improvements.
To ensure that citizen suggestions lead to real changes in governance, the city will continuously enhance the communication system that links citizen feedback to departmental actions, on-site verification, processing, and feedback.
Citizens have generally responded positively to the launch of the Mayor SNS.
A resident from Sanbon-dong stated, "I think it’s meaningful that there will be a channel for citizens to directly convey their inconveniences or areas needing improvement to the mayor. It will be important how quickly citizens' opinions are reflected in actual policies and administration."
Another citizen remarked, "Previously, I often didn’t know where to submit complaints or policy suggestions, but if I can easily convey my opinions through the Mayor SNS, I believe citizen participation will increase significantly."
Meanwhile, Mayor Han Dae-hee expressed hope that citizens will freely propose various opinions through the newly established Mayor SNS, stating, "We will implement an open administration where citizens' voices lead to changes in policies and on-site practices."
* This article has been translated by AI.
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