KB Kookmin Bank announced the launch of 'KB AI,' a conversational financial service powered by generative artificial intelligence (AI), on September 17.
KB AI allows customers to ask questions in everyday language, enabling the AI to understand their intent and provide relevant information or financial services. The service employs natural language-based integrated search, allowing users to find menu items, financial products, and frequently asked questions (FAQs) within the KB Star Banking app without needing to know specific terms or menu names.
For instance, if a user types, "Show me last month's debit card usage" or "Send my son 100,000 won," the AI analyzes the user's intent and connects them to related services such as inquiries or transfers. A key feature is that users can access functions like search, inquiry, and transfer from a single screen without needing to switch between different chat windows.
The bank has also expanded its multilingual services for foreign customers. The 'KB Star Banking Membership' service, which includes account opening and certificate issuance, is now available in multiple languages, increasing the number of supported languages from 11 to 16.
A representative from KB Kookmin Bank stated, "We will continue to integrate AI technology into various financial services to provide customers with new financial experiences."
* This article has been translated by AI.
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