Users can now easily check their National Pension subscription details through KakaoTalk without needing to install a separate application or visit a website. The National Pension Service has introduced a chatbot service that integrates artificial intelligence (AI), enhancing accessibility to public services.
The National Pension Service (Chairman Kim Seong-joo) announced on September 17 that it is providing a new KakaoTalk-based service linked to the 'AI National Secretary' platform promoted by the Ministry of the Interior and Safety. Starting today, users can access the 'National Pension Subscription Details' service, and by the end of September, a 'voluntary subscription application' service will be gradually launched for individuals not required to subscribe, such as housewives and students.
The 'AI National Secretary' is a service developed through collaboration between the government and private companies, allowing citizens to conveniently access public services via a commonly used messaging platform. With this integration, National Pension subscribers can quickly check their pension information without the hassle of complicated authentication processes or navigating through menus.
Using the service is straightforward. Users can access KakaoTalk (More tab ➔ click on AI National Secretary icon) and simply request, 'Please check my National Pension subscription details' or 'I want to apply for voluntary subscription' using everyday language.
The system identifies the user's intent in real-time and guides them to the necessary services. After a simple verification process (consent and authentication for third-party provision), users can immediately view detailed information, including total subscription months and amounts.
Previously, accessing pension-related services required visiting the service's website or downloading a dedicated mobile app, which involved searching through various menus. The service aims to make it easier and faster for all citizens to access the services they need by starting a conversation in a familiar messaging app.
Chairman Kim Seong-joo stated, 'Now, citizens can conveniently check their National Pension subscription details and apply for voluntary subscriptions as easily as chatting with friends on KakaoTalk. We will continue to lead the transition of public institutions to AI by providing more convenient and reliable pension services using AI technology.'
* This article has been translated by AI.
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