To ensure responsible business operations and user protection, the Korea Racing Authority is conducting training for all employees.
According to the Korea Racing Authority on September 27, the '2026 Employee Health Training' aims to enhance the sense of responsibility among employees involved in the racing and betting sectors while strengthening their capabilities in user protection, including preventing over-engagement.
The training will be divided into common sessions for all employees and customized sessions reflecting job characteristics.
Administrative staff will engage in small group discussions to identify practical health-related tasks they can implement in their work processes.
Support staff, who directly interact with customers, will participate in role-playing exercises using real-life scenarios, such as dealing with over-engaged users, to explore situational response methods and behavioral standards.
External expert training will also be conducted to enhance professionalism.
Specialized instructors from the Korea Center for Gambling Problems and professional counselors from Hope Road will participate to improve understanding of over-engagement prevention and user protection.
The core objective of the training is to go beyond basic employee education, ensuring that staff who directly meet users understand and practice their roles in creating a healthy user environment.
There is a growing sentiment among citizens that industries like racing and betting should consider not only business operations but also user protection and over-engagement prevention.
In particular, while it is important for users to practice responsible usage, the proactive responses and guidance from staff who interact with users are also deemed necessary.
One citizen stated, "I believe it is important to prevent excessive usage and provide necessary information to those using related facilities, and I hope efforts for user protection continue alongside business operations."
A representative from the Korea Racing Authority expressed hope that the training will enhance employees' sense of responsibility for responsible business operations and strengthen their user protection capabilities, adding, "We will continue to promote various activities to create a healthy user environment."
In addition to employee training, the Korea Racing Authority is also engaged in various health promotion activities aimed at user protection, including campaigns for responsible usage and measures to mitigate over-engagement.
* This article has been translated by AI.
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