Kakao has announced the integration of National Pension services into its AI assistant, currently in pilot operation with the Ministry of the Interior and Safety. Users will be able to handle everything from checking their pension enrollment to applying for voluntary membership through KakaoTalk.
On September 30, Kakao revealed that it has linked National Pension services to its AI assistant. Previously, users had to visit the National Pension Service's website, mobile app, or customer service center to check their enrollment or apply for membership. This process required separate authentication and consent procedures for sensitive information.
Since September 17, the AI assistant has been providing services to check National Pension enrollment details, and it has now expanded to include voluntary membership applications.
With the AI assistant, users can access the following services within the KakaoTalk chat interface: checking National Pension enrollment details, verifying eligibility for voluntary membership, calculating estimated premiums, and applying for voluntary membership.
For steps requiring identity verification, Kakao certification will be utilized. During the voluntary membership application process, users will confirm expected premiums and related information before giving final consent.
For example, if a user asks the AI assistant, "Can you tell me my National Pension enrollment details?" they will go through identity verification and then be able to see their enrollment period and payment history. If they inquire, "Am I eligible to apply for voluntary membership?" the assistant will check their eligibility and provide the results.
Users can also input their desired monthly income to calculate estimated premiums. If a user asks, "What is the premium for a monthly income of 3 million won?" they will receive an estimate based on that income. When applying for voluntary membership, users will confirm the standard monthly income and premium before completing the application.
Kakao expects that this service integration will make it easier for individuals such as full-time homemakers and students, who are eligible for voluntary membership, to access National Pension services.
* This article has been translated by AI.
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