KT announced on October 6 that it has launched a plugin service that connects its official product information with OpenAI's ChatGPT.
The plugin serves as a tool that links ChatGPT with external services, data, and functions, enabling users to retrieve information and perform various tasks.
With the KT plugin, customers can receive information about KT's diverse products, including wireless plans and Internet TV (IPTV), based on their natural language inquiries, without needing to search directly on the KT website or app.
The plugin serves as a tool that links ChatGPT with external services, data, and functions, enabling users to retrieve information and perform various tasks.
With the KT plugin, customers can receive information about KT's diverse products, including wireless plans and Internet TV (IPTV), based on their natural language inquiries, without needing to search directly on the KT website or app.
KT's plugin is characterized by its use of official information rather than relying solely on the data learned by generative AI.
Starting with this integration with ChatGPT, KT plans to expand its customer touchpoints across various AI platforms that users engage with daily. In addition to the existing KT website and app, customers will soon be able to conveniently access KT product and service information on other AI platforms, including Claude.
The scope of services will also be gradually expanded. In the future, KT plans to offer various services linked to customers' actual usage information, such as billing inquiries and membership details, evolving from product information exploration to personalized AI services based on individual usage data.
Son Jung-yeop, head of KT's Customer Device Business Division, stated, "As generative AI becomes more widespread, the way customers search for information is shifting from search-based to conversation-based. We will continue to expand customer touchpoints by connecting KT's accurate and reliable information with various AI platforms, making it easier and more convenient for customers to access the products and services they need."
Starting with this integration with ChatGPT, KT plans to expand its customer touchpoints across various AI platforms that users engage with daily. In addition to the existing KT website and app, customers will soon be able to conveniently access KT product and service information on other AI platforms, including Claude.
The scope of services will also be gradually expanded. In the future, KT plans to offer various services linked to customers' actual usage information, such as billing inquiries and membership details, evolving from product information exploration to personalized AI services based on individual usage data.
Son Jung-yeop, head of KT's Customer Device Business Division, stated, "As generative AI becomes more widespread, the way customers search for information is shifting from search-based to conversation-based. We will continue to expand customer touchpoints by connecting KT's accurate and reliable information with various AI platforms, making it easier and more convenient for customers to access the products and services they need."
* This article has been translated by AI.
Copyright ⓒ Aju Press All rights reserved.