KT and LG Uplus have introduced a plugin service on ChatGPT that allows users to explore mobile products and benefits. This service expands customer interaction by enabling them to compare plans through conversations with artificial intelligence (AI) instead of searching directly on websites or apps.
On October 6, KT announced the launch of its plugin service that connects its official product information to ChatGPT. LG Uplus also introduced its 'Uplus' plugin on September 16, which provides information about its online-only 'Nugget' plan and its benefits.
The plugin serves as a linking tool that connects ChatGPT with external services, data, and functionalities. By adding each company's plugin to ChatGPT, users can access mobile product information directly in the chat window.
The KT plugin guides users based on their inquiries, covering everything from wireless plans to wired products like internet and IPTV. For example, if a user asks, 'What 5G plan is good for a data-heavy person in their 20s?' or 'Can you tell me about plans with OTT benefits?' the plugin will search for products that match the specified criteria, such as age, data usage, and preferred benefits, and compare key advantages.
Responses utilize official product information provided directly by KT, aiming to enhance accuracy by linking to the latest product details rather than relying solely on information learned by generative AI.
LG Uplus initially offers features to explore the Nugget plan and its benefits. Customers can select products of interest from a list of plans to review data allowances, monthly fees, and key benefits. The information is based on the product details available on the Nugget website. Procedures requiring personal information and verification, such as identity confirmation and application, must be completed on the official Nugget website.
Both companies plan to gradually expand the scope of their services. KT intends to connect product information with other AI platforms like Clode in the future and provide personalized services such as rate inquiries and membership based on actual usage data. LG Uplus plans to implement features this month that allow users to select subscription types, SIM card types, and activation methods, with future plans to broaden the product exploration range to include integrated rate plans.
* This article has been translated by AI.
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