Saemaul Geumgo Central Association has completely revamped its mobile insurance application and website to enhance customer convenience.
The association announced on October 12 that it has improved the user experience (UX) and user interface (UI) of its non-face-to-face insurance services.
The overhaul focuses on simplifying the screen layout and improving the service usage process based on customer feedback received over time.
Key services, such as contract inquiries and payment history, have been made more accessible. The layout allows customers to view contract information and payment status at a glance, and the guidance text has been simplified for better understanding. The navigation for each service has also been streamlined to facilitate easier transactions for customers.
To gather feedback on the revamped services, Saemaul Geumgo will conduct a satisfaction survey from October 14 to 31. The survey is open to customers who hold existing Saemaul Geumgo insurance contracts or cards. Participants can access the survey through the MG The Insurance app or the insurance website.
A representative from Saemaul Geumgo stated, "We have revamped our non-face-to-face insurance services based on customer feedback, and we will continue to improve our services to ensure customer convenience."
* This article has been translated by AI.
Copyright ⓒ Aju Press All rights reserved.