NH Nonghyup Life announced on October 16 that it held an "AI Transformation (AX) Discovery Workshop" at the LG CNS headquarters in Magok-dong, Gangseo-gu, Seoul on October 14.
The workshop aimed to combine LG CNS's expertise in artificial intelligence with the insurance industry experience of NH Nonghyup Life employees to develop practical AI application scenarios. The discussions focused on three key areas: improving customer service, enhancing information security, and streamlining product advertising reviews.
Participants worked based on identified needs for operational improvements gathered through a pre-workshop questionnaire. They designed current (As-Is) and improved (To-Be) business processes, detailed AI service scenarios, and assessed technical feasibility. During this process, NH Nonghyup Life's operational, digital, and IT personnel collaborated with LG CNS's specialized facilitators to discuss changes in work methods and application directions using AI.
NH Nonghyup Life plans to review the feasibility of applying the AI scenarios developed during the workshop to actual operations and to continue pursuing AI-driven business innovation.
Park Jong-tak, Vice President of NH Nonghyup Life's Management Planning Division, stated, "AI transformation is not just about adding technology to existing tasks; it is a process of redesigning how we work. By combining industry expertise with AI technology, we aim to drive innovation in the insurance sector and enhance customer value."
The workshop aimed to combine LG CNS's expertise in artificial intelligence with the insurance industry experience of NH Nonghyup Life employees to develop practical AI application scenarios. The discussions focused on three key areas: improving customer service, enhancing information security, and streamlining product advertising reviews.
Participants worked based on identified needs for operational improvements gathered through a pre-workshop questionnaire. They designed current (As-Is) and improved (To-Be) business processes, detailed AI service scenarios, and assessed technical feasibility. During this process, NH Nonghyup Life's operational, digital, and IT personnel collaborated with LG CNS's specialized facilitators to discuss changes in work methods and application directions using AI.
NH Nonghyup Life plans to review the feasibility of applying the AI scenarios developed during the workshop to actual operations and to continue pursuing AI-driven business innovation.
Park Jong-tak, Vice President of NH Nonghyup Life's Management Planning Division, stated, "AI transformation is not just about adding technology to existing tasks; it is a process of redesigning how we work. By combining industry expertise with AI technology, we aim to drive innovation in the insurance sector and enhance customer value."
* This article has been translated by AI.
Copyright ⓒ Aju Press All rights reserved.