LG CNS has been acknowledged for its competitive edge in the global digital workplace market, leveraging its agentic artificial intelligence (AI) capabilities.
The company announced that it has been named a 'Major Player' in the '2026 Worldwide Digital Workplace Services (DWS) Vendor Assessment' by the global market research firm IDC. This marks the first time a domestic company has been included in this evaluation, with LG CNS being the only representative from South Korea.
The assessment featured 18 global companies. IDC MarketScape is an analytical model that evaluates a company's current business capabilities and future strategies, examining not only product and service competitiveness but also customer cases and actual user experiences.
IDC highlighted several key strengths of LG CNS, including its AI-native platform capabilities, expertise in regulated industries and security, and end-to-end business execution validated by customers.
LG CNS supports business automation through its agentic AI service 'AXThink,' which goes beyond simple information retrieval and task assistance to support actual work execution. The company offers various services, including the corporate work portal and groupware 'Worx,' mobile work portal and groupware 'WorxM,' personal AI agent 'Clo,' AI translation and meeting support service 'Translator,' and AI document creation service 'Doc.'
IDC also assessed LG CNS's experience in agentic AI projects within industries that require high levels of security, such as finance, public services, and manufacturing. The IDC report stated, 'For companies looking to transition from traditional digital workplace services to agent-based work execution, LG CNS should be considered as an innovative partner to support this change.'
LG CNS explained that it has applied its digital workplace services, including AXThink, to overseas operations in the U.S., China, Singapore, and Germany, resulting in productivity improvements of 20-40%. Considering the productivity gains from reduced working hours and cost savings on licensing compared to foreign solutions, the company estimates annual cost reductions in the hundreds of millions of won.
* This article has been translated by AI.
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