Seoul City has launched a service that allows residents to confirm eligibility for water bill discounts and apply online without submitting any documentation.
The Seoul Arisu Headquarters announced on October 21 that it has completely revamped its 'Arisu Customer Center' website, which serves approximately 1.5 million users annually, to simplify the discount application process and enhance the convenience of key services such as bill inquiries and payments.
The centerpiece of this overhaul is the city's introduction of a 'no-documentation one-stop discount application service,' which connects to a system that verifies eligibility, allowing applicants to check their discount status and apply directly on the website.
Seoul City provides water bill discounts to low-income households, people with severe disabilities, and families with two or more children. Previously, applicants had to visit community service centers or obtain proof of eligibility to submit to the waterworks office, which was inconvenient.
The login process and website layout have also been updated. After registering once, users can verify their identity and log in using simplified authentication methods with private certificates from services like Kakao and banks. The homepage now features key services such as bill inquiries, payments, and complaint submissions for easier access.
The inquiry service has been expanded as well. Users can now check their discount history directly on the website, which previously required separate inquiries to the waterworks office. Households equipped with smart meters can also view real-time water usage and meter status.
Smart metering applies communication technology to water meters, allowing remote monitoring of water usage without the need for meter readers to visit. Currently, this system is in place for 310,000 water supply points across Seoul. The previous name of the 'Arisu Cyber Customer Center' has also been changed to 'Arisu Customer Center' as part of this update.
The complaint handling process has been streamlined. Various documents, such as bills and payment statements, which previously required manual sending via text or email, can now be sent with a single click. The number of documents needed for refunding overpayments has been reduced from five to three, easing the burden on citizens and shortening the refund processing time.
The Seoul Arisu Headquarters plans to continuously monitor service operations and citizen feedback to improve functionality.
Kwon Min, head of the Seoul Arisu Headquarters, stated, "With this overhaul, citizens can now access billing-related services more easily and conveniently. We will actively incorporate feedback on areas for improvement to enhance functionality and convenience further."
* This article has been translated by AI.
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