As the role of cryptocurrency exchanges in preventing and compensating for financial fraud becomes increasingly important, Bithumb is focusing on protecting user assets through cooperation with law enforcement agencies.
Bithumb announced on October 27 that Oh Dae-seok, head of the Investor Protection Office's Market Surveillance Team, received a commendation from the Chief of the Seoul Metropolitan Police for his contributions to the investigation of hidden criminal funds.
According to Bithumb, Oh has been collaborating with law enforcement to return unrefunded assets related to financial incidents that remain in accounts. He has directly contacted account holders and victims to assist with the necessary procedures for asset recovery. Notably, he was recognized for his efforts to ensure that remaining assets in accounts linked to financial incidents are returned to victims, regardless of whether those accounts are frozen.
Bithumb is working with law enforcement to prevent financial fraud, including voice phishing, and to provide compensation for victims. In the event of a fraud incident, the company verifies the asset movement path and the details of compensation claims, collaborating with police and financial institutions to support the preservation and return of victim assets.
The company is also strengthening its user protection system. Bithumb has introduced a speech recognition (STT) based consultation support service and operates phone and chat consultations 24/7. In-person consultations are also available at the Bithumb Lounge in Gangnam.
A Bithumb representative stated, "Voice phishing can happen to anyone, so proactive prevention and prompt response are crucial. We encourage victims to report incidents quickly to the police and financial institutions and to seek guidance on compensation procedures through the Bithumb customer center."
* This article has been translated by AI.
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