This year, requests for telecommunication dispute mediation have increased by over 150% compared to last year, prompting the Korea Broadcasting and Communications Commission (KBCC) to discuss measures to strengthen user protection with the four major telecom companies.
On November 5, the KBCC held a meeting in Seoul with representatives from SK Telecom, KT, LG Uplus, and SK Broadband, along with the Telecommunication Dispute Mediation Committee and the Korea Association for Information and Communication Technology (KAIT). The meeting focused on enhancing user protection and preventing telecommunication disputes.
As of October 31, a total of 4,278 mediation requests have been filed this year, marking a 151.1% increase from 1,704 requests during the same period last year.
The KBCC emphasized the importance of swift responses from telecom companies and cooperation in mediation procedures to ensure timely user compensation. The four telecom companies presented their ongoing initiatives to prevent disputes and improve user protection. Key measures included enhanced monitoring and training at service points, revisions to terms regarding the suspension and termination of long-unused lines, strengthened activities to prevent voice phishing and smishing, and the establishment of dedicated dispute resolution teams.
Participants shared insights on the recurring causes of disputes, challenging cases that are difficult to resolve on-site, and procedural obstacles. They discussed additional improvement tasks and strategies to enhance user compensation.
Im Seo-woo, chair of the Telecommunication Dispute Mediation Committee, stated, "The prompt and thorough submission of responses by telecom companies is essential for identifying issues early and facilitating smooth mediation meetings. We have requested cooperation from companies to ensure timely submissions, which will enhance the speed and effectiveness of user compensation."
Shin Young-kyu, director of the KBCC's Broadcasting and Communication User Policy Bureau, added, "We will continue to monitor major dispute types and recurring user complaints in collaboration with the Telecommunication Dispute Mediation Committee, encouraging telecom companies to improve autonomously and expedite user compensation."
* This article has been translated by AI.
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