According to the Financial Supervisory Service report, “2025 Trends in Financial Complaints and Financial Counseling,” released on the 21st, crypto-related complaints totaled 4,491 last year, up 1,014.4% from the previous year.
The jump was a key factor behind growth in complaints in the financial investment sector. Financial investment complaints rose 65.4% to 14,944 over the same period. Crypto complaints accounted for 30.1% of all financial investment complaints, emerging as a major category.
Most crypto complaints involved exchanges, including failure to deliver promised benefits from promotional events and inconvenience using systems and services. The FSS said dissatisfaction built quickly as investor protection systems remained relatively weak.
Overall financial complaints also increased. Total complaints last year rose 10.4% to 128,419.
By sector, insurance complaints climbed. Nonlife insurance complaints increased 19.6% to 48,281, and life insurance complaints rose 12.0% to 14,656. Disputes over how insurance payouts are calculated and paid, and whether exclusions apply, were cited as key drivers.
Banking complaints fell 10.2% to 21,596, but complaints tied to voice phishing jumped more than 125%, reflecting growing inconvenience during responses to financial fraud incidents.
The volume of cases handled also rose. Financial complaints processed last year increased 17.0% to 127,809, and the average processing time lengthened by 5.1 days to 46.6 days. The acceptance rate edged up to 41.3%. The acceptance rate for dispute-related complaints rose sharply to 54.7%, which the FSS said strengthened relief for 피해 victims.
* This article has been translated by AI.
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