![Lee Tae-sik, president and CEO of the Korea SMEs and Startups Agency, talks with a small business owner at the Donghaeng Festival site in May last year. [Photo=Korea SMEs and Startups Agency]](https://image.ajunews.com/content/image/2026/04/23/20260423183432715968.png)
The survey, conducted under the Ministry of Finance and Economy, found the agency exceeded its targets across all 11 business areas evaluated.
The agency said it created a dedicated customer-communication team to hear feedback directly from the field and has continued outreach aimed at addressing difficulties faced by small and midsize companies and small merchants.
It also cited customer-service training for employees and benchmarking innovation cases from other institutions as part of efforts to embed a “customer first” culture.
Lee Tae-sik, the agency’s president and CEO, said, “Earning an excellent customer satisfaction rating reflects the unified efforts of all employees to become a trusted partner for our core customers—small and midsize companies and small merchants.”
* This article has been translated by AI.
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