Naver is tightening controls on hateful comments tied to suicide, death and accidents, saying the move is aimed at fostering a healthier comment environment.
The company said April 29 it has completed an upgrade to its abusive-comment detection system, AI Cleanbot 3.0.
Under the upgrade, Naver said it will focus on blocking comments that encourage disregard for life, including references to suicide, death and bodily harm, as well as comments that mock, demean or express hatred toward victims of incidents and accidents and their bereaved families.
Naver said AI Cleanbot 3.0 has also strengthened detection by factoring in the context of news articles. It analyzes not only user comments but also article headlines and body text to more precisely identify malicious expressions in context.
First introduced in 2019, AI Cleanbot has been updated through technical and policy changes to keep pace with new slang and evolving hate expressions. It initially focused on detecting profanity and vulgar language based on abusive keywords, but from 2020 it expanded to identify insulting expressions even without explicit profanity by using sentence context.
Naver said it has continued to enhance the system to block sexually offensive expressions, hateful, demeaning or discriminatory remarks, and attempts to evade filters using symbols and characters.
The company also said it has worked with related organizations, including reflecting the Korea Internet Self-Governance Organization’s hate-speech self-regulatory policy guidelines introduced in 2023.
Kim Su-hyang, a Naver leader, said the company is continuously improving Cleanbot so it can detect not only profanity and vulgar language but also newly emerging hateful, demeaning and discriminatory expressions. She said Naver will intensively block malicious comments that encourage disregard for life or mock victims and bereaved families, while continuing to upgrade the technology by reflecting a range of opinions.
* This article has been translated by AI.
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