SK Telecom (SKT) announced the release of its first 'AI Governance Report' on October 26, detailing principles, accountability frameworks, implementation strategies, and key achievements related to artificial intelligence (AI) governance.
The report aims to enhance the safety of AI technologies and build trust so that customers and society can confidently use its services.
Since establishing its human-centered 'AI Value Pursuit' in 2021, SKT has continuously promoted AI trust management, including the public release of its AI governance principles, 'T.H.E. AI,' in March 2024.
The report includes SKT's experiences and achievements in implementing AI governance, offering guidelines for managing AI agents that autonomously make decisions and perform tasks, thereby proactively addressing changing environments.
SKT has advanced an integrated management system linking privacy protection and AI governance. Under the oversight of its Chief Product Officer (CPO), the company prioritizes careful use of customer data and privacy protection as core review criteria for AI governance.
The principle of 'Privacy by Design' is applied from the customer service planning stage, ensuring that privacy protection is integrated into the workflow, while systematically assessing and managing risks throughout the AI service lifecycle.
Cha Ho-beom, SKT's CPO, stated, "The importance of AI governance is growing in the era of AI agents. We will continue to proactively respond to the evolving AI landscape and strengthen our AI trust management."
* This article has been translated by AI.
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