Toss Bank has been ranked first in the internet bank category of the National Customer Satisfaction Index (NCSI) for three consecutive years.
The bank announced on November 12 that it was selected as the top internet bank in the 2026 NCSI survey conducted by the Korea Productivity Center.
The NCSI is a customer satisfaction index that quantifies customer evaluations of a company's products and services. This survey targeted actual users who have held a deposit or loan account in their name for over a year and access or transact at least once a week.
Toss Bank explained that the positive evaluation was influenced by the expansion of customer choices and improvements in service convenience.
The bank has introduced fixed deposits that allow customers to specify their desired maturity date. Its overseas remittance service now includes a feature that enables real-time tracking of remittance routes.
In the customer consultation area, Toss Bank has implemented an artificial intelligence (AI) chat agent to provide 24-hour consultation and service processing.
Lee Eun-mi, CEO of Toss Bank, stated, "All of Toss Bank's innovations start from addressing the inconveniences and hassles customers face when using banking services. We will continue to enhance service quality to ensure customers can use financial services more conveniently and transparently."
* This article has been translated by AI.
Copyright ⓒ Aju Press All rights reserved.