SEOUL, February 24 (AJP) - South Korean fashion company Shinsegae Tomboy has announced a voluntary recall and refund for 13 down-filled garments after discovering that products marketed as containing goose down were instead filled with duck feathers.
The affected items, nine from the VOV brand and four from G-Cut, were part of the company’s 2024 winter collection. The discrepancy was identified during an internal quality inspection of down-filled products supplied by partner manufacturers, the company said in a statement on Monday.
Shinsegae Tomboy found that one supplier had mislabeled the filling materials, using duck down in products advertised as goose down. Further investigation revealed that the supplier had submitted falsified test reports and sourced materials from an unverified vendor.
In response, the company immediately halted sales of the affected products and has begun a recall of items already in circulation. Customers who purchased the garments will be eligible for a full refund and additional compensation.
Shinsegae Tomboy also said it would sever ties with the supplier in question and pursue legal action.
William Kim, the company’s chief executive, issued a public apology, pledging stricter oversight in the production process.
“To prevent such incidents in the future and restore customer trust, we will enhance quality verification at every stage of production and overhaul our supplier management system,” he wrote in a statement on the company’s website.
He added, “We sincerely apologize to our customers for the inconvenience caused and to those who have supported VOV and G-Cut.”
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