Forbes evaluated 410 major banks worldwide across seven categories: willingness to recommend, overall satisfaction (30%), trust, digital services, terms and conditions, customer service and financial advice. Toss Bank said it ranked first in six of the seven categories.
Launched in October 2021, Toss Bank has focused on offering a simple, intuitive banking experience. It cited services such as “Get Interest Now,” which lets customers receive interest when they want, and “Together Loan,” a co-lending model in partnership with regional banks, as examples of offerings that have changed how customers use financial services.
A Toss Bank official said the four-year streak reflects customers’ continued choice of the bank and pledged to keep focusing on the fundamentals so customers can use its services with greater confidence.
* This article has been translated by AI.
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