LG CNS announced on May 11 that it has secured a consulting project for the "Next-Generation Sales and Distribution System Information Strategy Plan (ISP)" for the Korea Electric Power Corporation (KEPCO).
The sales and distribution system encompasses the "sales" area, which handles the entire customer service process, including electricity billing and collections for approximately 25 million customers, and the "distribution" area, which manages power facility operations, including design and construction.
This system is a core operational tool utilized in real-time by about 22,000 KEPCO employees, responsible for ensuring both the quality of customer service and the stability of power supply.
LG CNS was selected as the project partner based on its extensive experience in large-scale next-generation system implementations across various sectors, including public, telecommunications, and finance, as well as its expertise in developing over 100 ISPs in the past three years.
An ISP serves as a long-term IT blueprint that comprehensively designs improvement tasks and construction strategies for information systems in line with an organization’s future business direction. It acts as a roadmap for determining which digital systems to build and in what order.
Through this project, LG CNS plans to completely overhaul the operational framework of the sales and distribution system and design an intelligent work system based on artificial intelligence (AI) and data.
For instance, in the process of checking customer electricity usage and billing, the variety of power measurement devices used at different sites and the differing formats of collected data have led to a significant amount of manual work in the verification process.
To improve this work environment, LG CNS aims to propose automation platform solutions to reduce manual and repetitive tasks and identify areas where AI can be effectively applied, presenting concrete implementation plans.
KEPCO is advancing its transformation into a "global energy solutions company" by focusing on its "Sales and Distribution System Office," which oversees core systems such as sales and distribution. Recently, it has revamped its public electricity service mobile app, KEPCO ON, and accelerated digital transformation by applying AI to field operations to enhance employee efficiency.
* This article has been translated by AI.
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