A system error in Toss's auto-transfer service led to duplicate withdrawals exceeding 2.1 billion won. To minimize customer inconvenience, Toss announced it has compensated affected customers without requiring a separate application process.
According to the financial sector on June 2, between 2:02 PM and 2:40 PM on June 1, some customer accounts experienced duplicate withdrawals for the same auto-transfer transaction.
Toss reported that it implemented measures to prevent recurrence immediately after identifying the error, which affected approximately 15,000 customers, resulting in a total duplicate withdrawal amount of 2.14 billion won.
The company stated that it has completed full compensation for the affected customers, processing reimbursements for all duplicate withdrawals without requiring customers to apply or confirm the return.
However, this compensation is a preliminary measure for rapid recovery, and the company will later inform customers about the recovery process for amounts that may need to be returned. Details regarding the recovery targets, amounts, and timelines will be communicated in advance.
A Toss representative expressed, "We sincerely apologize for the significant inconvenience caused to our customers and will ensure that all compensation procedures are completed swiftly and accurately."
* This article has been translated by AI.
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