NongHyup Bank Transitions to AI-Driven Operations

NH NongHyup Bank is accelerating its transition to artificial intelligence (AI) operations. The bank aims to go beyond simple efficiency improvements by enabling employees to create AI agents and applying AI across all customer financial services to transform its operational framework.

On June 9, NH NongHyup Bank held its 'NH Agentic AI Bank Vision Day' at its headquarters in Jung-gu, Seoul, attended by employees and representatives from partner companies in the AI ecosystem.

Agentic AI refers to technology that understands goals and makes independent judgments and actions, moving beyond traditional generative AI that merely responds to human commands. It is gaining attention as a next-generation competitive advantage in the financial sector.

During the event, Kang Tae-young presented a holographic vision speech, outlining the future vision of an 'Agentic AI Bank that realizes customer desires' and revealing three key strategies to achieve this.

The three strategies include: 1) Building an AI agent system using the AI platform 'NHAIS'; 2) Implementing full banking services powered by AI; and 3) Creating a future AI financial ecosystem through acquisitions and partnerships with AI companies.

The event also marked the launch of the AX Frontier, an organization dedicated to executing the AI transition. The AX Frontier consists of 77 members tasked with identifying internal AI transition projects and leading their practical application in operations. Additionally, a ceremony was held to commemorate the acquisition of the AI technology company Agile Soda and to select collaboration partners for the 2026 'NH Open Business Hub'.

Kang Tae-young stated, "The competitiveness of finance lies not in the technology itself but in how deeply we can connect with and execute for our customers. We will set a new standard for finance in South Korea through AI innovation."