KB Kookmin Bank is expanding its support for vulnerable debtors facing psychological challenges due to their financial situations. The initiative aims to address not only debt restructuring but also the emotional burdens such as depression and anxiety that accompany financial distress.
The bank announced it will contribute an additional 300 million won to its "Emotional Support Counseling Service," which it operates in collaboration with the Credit Recovery Commission. This brings the total funding for the service to 800 million won.
The Emotional Support Counseling Service provides professional psychological counseling to customers utilizing debt adjustment services from the Credit Recovery Commission. It collaborates with the Korea EAP Association to utilize 943 psychological counseling centers nationwide. From December of last year to May of this year, a total of 4,738 counseling sessions were conducted.
The additional funding will be used to provide specialized psychological counseling for customers struggling with debt issues. The goal is to alleviate feelings of depression, anxiety, and helplessness experienced during the debt adjustment process and to assist clients in returning to stable living conditions.
KB Kookmin Bank operates the "KB Hope Financial Center" to support the economic independence of financially vulnerable groups. This inclusive financial channel not only guides clients through the bank's own debt adjustment processes but also offers information on various debt adjustment systems and policy financial products. Since its initial opening in Seoul and Incheon last December, six centers are now operating nationwide.
A representative from KB Kookmin Bank stated, "We hope more customers will utilize the psychological counseling services and reduce the emotional burdens caused by debt issues. We will continue to provide inclusive financial support to help financially vulnerable groups achieve independence and economic stability."
* This article has been translated by AI.
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