Kyungdong Navien Ranked First in Boiler A/S Service Quality for Eight Consecutive Years

Kyungdong Navien has been recognized for its efforts to improve service quality in the A/S sector.

On July 23, Kyungdong Navien announced that it has been ranked first in the home boiler A/S category for eight consecutive years in the customer contact survey conducted by the Korea Management Association Consulting (KMAC) as part of the Korean Service Quality Index (KSQI).

As the first in the industry to operate a 24/7 phone consultation service, Kyungdong Navien has expanded customer contact through various channels, including its website and KakaoTalk chat. The company also provides real-time video consultations through its 'Navien Video Support' mobile app, allowing for more accurate and prompt guidance on troubleshooting and solutions.

In 2023, Kyungdong Navien became the first in the boiler industry to receive the Consumer-Centered Management (CCM) certification for the seventh consecutive time, earning a place in the 'CCM Excellence Certification Hall of Fame.' The company continued this streak by obtaining the CCM certification again in 2025, marking its eighth consecutive certification.

Recently, the company has enhanced the convenience and speed of customer consultations by integrating artificial intelligence (AI) technology. In 2021, Kyungdong Navien introduced the 'Navien AI Service,' which analyzes error codes when users upload photos of gas boiler indoor temperature controllers, providing self-help solutions tailored to the situation. In 2024, the company plans to establish an Intelligent Customer Center (AICC) to allow customers to access the 'AI Guide Ebot' chat service through the 'Navien House' online platform and mobile app for any inquiries.

Additionally, Kyungdong Navien has been ranked first in the gas boiler category of the National Brand Competitiveness Index (NBCI) for seven consecutive years, recognized for its contributions to energy efficiency and environmental protection as the first in Asia to develop a condensing boiler.

* This article has been translated by AI.