KB Financial Group is partnering with Google Cloud to enhance operational efficiency and customer service through artificial intelligence (AI).
On July 28, KB Financial announced its strategic collaboration with Google Cloud, a global leader in cloud and AI solutions.
Under the agreement, the two companies plan to expand their cooperation in AI and data by focusing on AI-driven operational innovation, improving customer financial experiences, data-based decision-making, and building AI financial platforms.
Initially, KB Financial has developed a data analysis AI agent called 'KB Davis' using Google Cloud's generative AI model, Gemini.
KB Davis is a work support service that allows employees to ask questions in everyday language, retrieve relevant data, analyze it, and provide results. Employees can search and analyze internal regulations, work manuals, product information, and market data all on one platform. KB Financial expects this will lower the barriers to data utilization, enhancing processing speed and decision-making accuracy.
In the customer service sector, the company will introduce a conversational AI agent named 'KB Star Byeori.' Byeori is an AI program that utilizes multimodal technology to understand voice, text, and images, providing financial product comparisons and personalized portfolio guidance.
KB Financial plans to enhance KB Star Byeori with real-time translation capabilities in over 70 languages, along with features for providing financial, economic, and lifestyle information, evolving it into a specialized financial AI platform that comprehends voice, images, and text.
A representative from KB Financial stated, "We aim to apply global AI technology in the financial field to improve both employee efficiency and customer convenience."
On July 28, KB Financial announced its strategic collaboration with Google Cloud, a global leader in cloud and AI solutions.
Under the agreement, the two companies plan to expand their cooperation in AI and data by focusing on AI-driven operational innovation, improving customer financial experiences, data-based decision-making, and building AI financial platforms.
Initially, KB Financial has developed a data analysis AI agent called 'KB Davis' using Google Cloud's generative AI model, Gemini.
KB Davis is a work support service that allows employees to ask questions in everyday language, retrieve relevant data, analyze it, and provide results. Employees can search and analyze internal regulations, work manuals, product information, and market data all on one platform. KB Financial expects this will lower the barriers to data utilization, enhancing processing speed and decision-making accuracy.
In the customer service sector, the company will introduce a conversational AI agent named 'KB Star Byeori.' Byeori is an AI program that utilizes multimodal technology to understand voice, text, and images, providing financial product comparisons and personalized portfolio guidance.
KB Financial plans to enhance KB Star Byeori with real-time translation capabilities in over 70 languages, along with features for providing financial, economic, and lifestyle information, evolving it into a specialized financial AI platform that comprehends voice, images, and text.
A representative from KB Financial stated, "We aim to apply global AI technology in the financial field to improve both employee efficiency and customer convenience."
* This article has been translated by AI.
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