The Financial Supervisory Service (FSS) will publicly share the results of its consumer protection policies and gather feedback on future improvements.
The FSS announced on August 31 that it will hold a 'Public Forum on Consumer Protection Achievements' on September 17 at its headquarters in Yeouido, Seoul. The event is expected to attract around 250 participants, including financial consumers, industry representatives, external experts, and FSS employees.
This forum aims to share the progress made on the 'Consumer Protection Improvement Roadmap' established by the FSS in December of last year and to solicit public opinions on future consumer protection policies. The FSS has been working to strengthen the consumer protection framework through supervision, inspections, and dispute resolution, while shifting towards a preventive approach in its oversight system.
The event will consist of two sessions. The first session will feature the FSS presenting the outcomes of implementing the Consumer Protection Improvement Roadmap. The financial industry will showcase improvements in product development, sales procedures, and internal controls, while external experts will outline future challenges for enhancing consumer protection.
The second session will include a panel discussion with members of the Consumer Protection Advisory Committee, legal professionals, media representatives, civic groups, and general consumers. Attendees will have the opportunity to engage in open discussions and ask questions directly to FSS executives, allowing for direct feedback from consumers.
Registration for the event will be open from August 31 to September 8. The FSS plans to select attendees through a lottery and will notify them by September 11.
For those unable to attend in person, the event will be streamed live on the FSS's official YouTube channel. Following the event, presentation materials, panel discussions, and Q&A content will be made available on the FSS website.
An FSS official stated, "We will continue to strive for close communication with financial consumers and work towards building a robust consumer protection system."
* This article has been translated by AI.
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