Samsung Electronics Service is launching a pilot program for a cashless service center focused on digital payments and enhancing eco-friendly services, including the issuance of electronic receipts.
Starting September 17, the pilot program will be implemented at 16 service centers nationwide. The initiative aims to promote digital payment methods such as credit cards, app cards, Samsung Pay, and bank transfers, following a recent decline in cash payments at service centers to less than 5%.
The pilot locations include centers in Seoul (Yeouido, Dogok, and Hangdong Knowledge Industry), Gyeonggi Province (Incheon Ganseok, Yongin Suji, and Suwon Yeongtong), Daejeon (Doan), Chungnam (Buk Cheonan and Gongju), Gwangju (Chamdang), Jeonnam (Gwangyang), Daegu (Daegok and Seongseo), Gyeongbuk (Gimcheon), and Ulsan (Seoul-san and Dong Ulsan).
Samsung Electronics Service stated, "We expect that simplifying the settlement process will reduce waiting times for customers visiting our centers," adding that they plan to expand the program to all centers based on customer feedback.
The company will also increase the issuance of electronic receipts to reduce paper waste, following a partnership with the Korea Environmental Industry and Technology Institute for the 'Carbon Neutral Point System.' Over 70% of all receipts issued in the past two years have been electronic.
Customers can view their receipt history on the Samsung Electronics Service website for three months starting the day after service use. By signing up for the 'Carbon Neutral Point Green Living Practice' program, they can receive incentives of up to 70,000 won annually.
Additionally, Samsung Electronics Service offers eco-friendly services such as 'smartphone display single item repair,' which focuses on replacing only the faulty parts to reduce repair costs and contribute to resource recycling.
* This article has been translated by AI.
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