Gwangmyeong City Corporation is enhancing its field management system by increasing the participation of on-site workers and strengthening the problem-solving capabilities of mid-level managers.
According to the corporation, on September 10, it held the 'Smile Field Management 2.0' event at Memorial Park.
The event was attended by 12 participants, including the head of the management department and deputy managers from various projects, who reviewed key issues on-site and discussed improvement measures.
The 'Smile Field Management 2.0' initiative is characterized by expanding participation beyond team leaders to include deputy and junior staff members from each project site.
This approach aims to empower mid-level managers by moving away from merely relaying issues to superiors or waiting for instructions. Instead, they are encouraged to directly identify problems, analyze their causes, and seek solutions.
Additionally, the program includes leadership lectures from team leaders to enhance the necessary leadership and problem-solving skills for effective field management and organizational operation.
Participants shared key issues and challenges they face in their daily work processes and exchanged ideas on potential improvements. They also inspected the facilities and cleanliness of Memorial Park ahead of the Chuseok holiday, identifying areas needing enhancement from the perspective of visitors.
Following this, Kim Chan-woo, head of the Welfare Team, delivered a special lecture on the 'Field-Centered Fundamental Problem-Solving Process (Earthworm Theory).' He emphasized the importance of accurately identifying the root causes of problems to prevent recurrence, highlighting the need for strategic thinking and problem-solving processes among mid-level managers.
Han Jeong-gwang, head of the management department, stated, "The process of repeatedly inspecting the field and directly confirming issues is crucial for developing the basic competencies needed to respond to changing environments."
Seo Il-dong, the president, remarked, "Unexpected issues often arise in the field, so it is essential for employees who encounter these problems firsthand to develop the ability to find solutions on their own."
He added, "We will continue to expand the role of field management so that deputy managers can listen to the voices from the field and accumulate experience in making judgments and resolving issues."
Meanwhile, the corporation plans to establish a participatory field management system through 'Smile Field Management 2.0' that not only gathers field opinions but also encourages employees to identify problems and derive solutions themselves.
* This article has been translated by AI.
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