Shinhan Bank announced on September 17 that it will participate as a financial partner in the Kakao consortium for the 'Everyone's AI' project, organized by the Ministry of Science and ICT.
The 'Everyone's AI' initiative aims to connect various industries and services with artificial intelligence (AI) to help citizens experience its benefits in their daily lives. The ministry has selected three leading consortiums to carry out the project.
As part of the Kakao consortium, Shinhan Bank will focus on developing AI services in the financial sector. The plan is to combine KakaoTalk's customer engagement capabilities and LG Uplus's AI models and communication infrastructure with Shinhan Bank's financial expertise and customer service experience.
The bank intends to utilize AI to enhance customer understanding of complex financial products and regulations. It will explore ways to explain financial concepts and systems clearly based on customer inquiries and situations, as well as guide them to necessary financial information and services.
A Shinhan Bank representative stated, "Given the complexity and expertise required in financial products and regulations, it is crucial to assist customers in accurately understanding and making informed decisions about the information they need. We aim to discover new service possibilities that will make financial transactions easier and more convenient."
* This article has been translated by AI.
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