Shinhan Investment Corp.'s mobile trading system (MTS) and home trading system (HTS) experienced connection delays, causing early-morning investors to face difficulties with stock orders.
According to the financial investment industry, connection issues began shortly after the regular market opened at 9 a.m. on the 21st.
Investors reported that the connection problems hindered their ability to execute trades. One user of Shinhan Investment Corp. stated, "I couldn't sell the stocks I wanted to offload because the app was inaccessible from 9 a.m. I initially thought it was a problem with my phone, so I deleted the app and reinstalled it." The user added, "Even after reinstalling, I encountered errors during the re-authentication process, and it took about 30 minutes to connect normally."
Complaints about difficulties accessing SOL Securities and placing orders were also reported online shortly after the market opened. In response, Shinhan Investment Corp. issued a recovery notice stating, "Today, access to SOL Securities (HTS and MTS) was temporarily disrupted. All channels are now operating normally." They also apologized for the inconvenience caused to users.
* This article has been translated by AI.
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