Samsung Electronics Service is implementing an emergency service system to address mobile phone and appliance malfunctions during the Chuseok holiday. Even though regular service centers will be closed, weekend care centers and on-site service personnel will be available to meet urgent repair needs.
On September 26 and 27, Samsung Electronics Service will offer repair services for mobile phones, tablets, and wearable devices at nine 'Weekend Care Centers' across the country. Service centers will be closed on the first day of the holiday, September 24, and on Chuseok itself, September 25.
The Weekend Care Centers are located in Seoul (Samsung Gangnam and Hongdae), Gyeonggi Province (Jungdong, Seongnam, and Guseong), Daejeon, Gwangju (Gwangsan), Nam Daegu, and Busan (Dongnae). Customers must make a reservation through the Samsung Electronics Service website or contact center. Operating hours are from 9 a.m. to 6 p.m., with the Samsung Gangnam Center open from 10 a.m. to 8 p.m.
Additionally, 11 'Quick Service' locations set up in Samsung stores will also be open on September 26 and 27, providing basic checks and screen protector applications for mobile devices.
Since June, Samsung Electronics Service has expanded its mobile product reservation service at service centers to include Monday through Saturday mornings. This Chuseok, the reservation-based Weekend Care Centers aim to distribute service demand that typically surges after the holiday.
For appliances, emergency on-site service will be available. During the holiday, contact center representatives and on-site engineers will work on standby to prioritize immediate inspections for critical issues, such as refrigerators not cooling or freezing.
For simpler problems, self-diagnosis methods and frequently asked questions are available on the website to facilitate remote troubleshooting. An AI chatbot service will also remain operational throughout the holiday.
* This article has been translated by AI.
Copyright ⓒ Aju Press All rights reserved.