LG Uplus announced on October 21 that it will begin automatic updates for USIM (Universal Subscriber Identity Module) and eSIM starting October 22. This initiative aims to securely protect customer mobile communication information.
Previously, LG Uplus introduced a new security system applying random numbers to the subscriber identification number (IMSI) framework in April. The company also conducted USIM updates and free replacements to implement this system. According to the company, over 6.589 million customers have completed their USIM updates and replacements to date.
LG Uplus plans to sequentially conduct automatic updates for customers who have not yet updated or replaced their USIMs. This includes individual, corporate, budget phone, and eSIM users. However, customers currently abroad will not be able to receive automatic updates as they cannot access the domestic network.
The automatic updates will take place during weekday daytime hours, from 10 a.m. to 5 p.m. To address any potential inconveniences, a 24-hour free USIM consultation center and a KakaoTalk consultation channel will be available.
The company is also enhancing on-site support, with dedicated corners set to be established in 1,709 stores nationwide. A company-wide customer care situation room will monitor the progress of updates in real-time.
Lee Sang-yeop, Chief Technology Officer of LG Uplus, stated, "This automatic update expands the proactive security enhancement measures we have been implementing since April, allowing customers to benefit without a separate application process. We will support many customers in receiving these security enhancements without inconvenience."
Additionally, LG Uplus urged caution regarding spam and smishing messages impersonating the company. Official messages from LG Uplus regarding automatic updates will only contain information and buttons related to the updates, without any links in the form of URLs. There is no need to enter personal information for the automatic update, and requests to postpone updates or check eligibility can only be made through the U+one app, the website, or the USIM consultation center.
* This article has been translated by AI.
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